(How About) A Greenhouse Walking Track Community Center

A Concept Statement.

(Greenhouse on the Biltmore Estate - Dale S. Rogers)

Imagine — not just "picture," since scent is central to this— a lush, leafy greenhouse under a large, arching glass ceiling, filled with beautiful, breathing plants, most of which are also food.  It's warm, with an invigorating light moisture in the air.

Then, winding its way through this living space, a walking track, a footpath under the bowers, interspersed with fountains and benches.  There's a space in one corner, say about 25 x 25 ft., where near sundown the shelves of plants usually growing there can be swung into wheeled stacks and moved to open it up for meetings, small performances, etc.

The small café, its tables tucked in under the leaves, is always open starting later in the day, once all the work on the plants is through.  The music is selected for the tastes of the plants, the food for the people's.

You began coming here (remember, we're still imagining,) because you heard the walking path was very pleasant, and maybe to look at the various foods grown there and for sale.  But definitely hearing that interesting and generally healthier types of people were getting together there was an influence.

Once you'd been in there a couple times, you noticed how much you looked forward to that first in-breath of oxygen-rich air when you walked in the double door, and your step always became just a bit livelier.

Eventually you became a member, because you fell in love with all of it.  Membership in the co-op means that you get the best price and first crack at every new crop, with a year-round food share of whatever best grows in each season and cycle, and preferential choices for walking times and meeting space use.

You even looked forward to the open member meetings because you liked a lot of the people, and came to feel a common cause with them.
___

Now, realistically, we all know that good and even helpful ideas can and do run aground as easily as bad ones.  So any idea worth its salt has to stand up to a few good rounds of How's It Work, What-If and Then-What?

The key idea is that the combination of a strong, (literally) healthy Membership program, and the café (which could expand into a restaurant if the demand is there), could ease the enterprise out of the brutal stream of making it work exclusively as a retail operation on what's grown for sale.

Okay, sounds ducky; but "What If" it doesn't work?

If it didn't fly as this multipurpose dreamhouse, it could still be easily turned into simply a commercial greenhouse — unless the winter fitness or restaurant crowds are what draw the main support, who knows? — and I'll just need to find somewhere else to walk in the winter, even year-round.

Postscript
It would so cool if someone would do this; I'd consider moving there and becoming your first member, how's that?

(April 20, 2018)

Does Amazon Own Google Now?

On a laid back Sunday morning, when I'm most likely to feel the room to indulge curiousities that float by when you're buttering the toast, I was looking up how little you could get the third season of 30 Rock for on DVD at this point.

On Google, after a lead ad,

• the first three (3) pure search returns were Amazon pages,
• then one from Wikipedia,
• then we get three more in succession from Amazon.
• That's followed by one from Bestbuy,
• one IMDB,

then an ad by Amazon and one by Target. Even better, the third result of the leadoff 3-in-a-row for Amazon is for Season 4, when my search for "30 rock season 3 dvd" pretty much couldn't be simpler or more specific. What's the logic there?  (Maybe "rationale" would be the better word.)

Overall, of nine (9) pure search results, six (6) were from Amazon.  Dear Google, how smart does that look?

I realize of course that your Shopping tab will give me what I want.  But most people, and it's been this way since the earliest days of Web search (based on having worked at the original AltaVista Search in the late 90's), just go a search engine, type a one-word search and pick something from the first page. Google's default search page should be much smarter than this; and, inevitably, it makes me wonder what other subjects they're screwing up in similar ways.

On the identical search within the hour, Yahoo did much better, although with two each for Amazon and Ebay, it's still plainly skewed towards the Big Boys. That's anti-competitive, a principle that is not only common sense, but deeply entwined in the law. (Sure sounds a lot like whistling in the wind in this era, doesn't it.)

So, am I complaining about a flaw in their search algorithm ("Such mistakes have always been traced back to human error, Dave,") or Amazon's dominance?

Both.  First, we not be many, but there people like me who clearly choose not going to Amazon except in a pinch, and for all the reasons.

Like, Shop Local for everything possible, because Small Is Beautiful and human-scale, and you have a voice in it.  Unlike the alternative, where Too Big is a Failure of society, and Amazon in particular sounds pretty brutal to their workers, both white- and blue-collared?
That last part may not be such a problem in the near future, though, because here's a tip: if you're a robot, go see them about a job.

Bigger Is Better – for the Bigger.  Not necessarily for anyone any smaller.
___

Yahoo - pure search results, not incl. ads - one each of:

• Amazon
• EBay
• Wikipedia
• dvdempire.com
• Bestbuy
• Overstock.com
• EBay (2nd)
• Amazon (2nd)
• dvdizzy.com
• barnesandnoble

___
"Inside Amazon: Wrestling Big Ideas in a Bruising Workplace
- The company is conducting an experiment in how far it can push
white-collar workers to get them to achieve its ever-expanding ambitions."

New York Times, by Jodi Kantor and David Streitfeld, Aug. 15, 2015
http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html

Great Ideas Dept.: Building around Train Stations, 2009

Great to see that someone's put that idea to work of building clusters of residences and stores around existing commuter railroad stations. Yesterday they snipped the ribbon at "'The Highlands at Morristown Station,' New Jersey Transit’s first Transit Oriented Development (TOD)",* a $75 mil, 5 story development with 200 apartments, street-level retail and "amenities."

The Highlands "continues a major multi-phase redevelopment effort underway in Morristown that will ultimately result in some 526 new residences — all within walking distance of the Colonial-era Morristown Green and the Train Station," according to Betsy Kraat's story in Metro Green Business.

Within walking distance! This is one of those quiet-sounding little elements that turn out to be essential for life's optimal functioning. Simply put, a lifestyle that's based on walking around a lot is a healthier one, whether you're going on errands or for a regular (what used to be called) "constitutional."

Then, as with all the built-in systems we inherit from nature, there are a host of interwoven benefits. You burn less gas and put fewer miles on your car when you can walk to get food and take care of things — or here, jump on the train downstairs — so you're both reducing greenhouse gases and saving money.

More savings come on remedies and doctors' prescriptions and all means of tension relief that you need less of, because you're out getting exercise and sunlight and fresh air, and meeting and mingling with your neighbors, too. (Don't get me started on all this!)

(* — re: "TOD," I'm relieved to see that the official acronym was in place for the opening, because in our culture, a project just cannot be taken seriously without its initials, preferably three.)

A Bit of Backstory

I first saw this clever concept in a since-deleted article on Long Island's Newsday in August, 2007, where the Jersey developers may well have gotten the idea, and I wrote about it for Idea Champions Heart Of Innovation blog.

"Building 'Living Space' around Railroad Stations" (Heart of Innovation, 8/21/07)

A student at the New York Institute of Technology, John Patrick Winberry, has come up with a concept with great synergy, that admirable quality of solving more than just the problem at hand.

"More than a place to park your car"
"Imagine that at each major stop along the Long Island Rail Road, communities of housing, dining and shopping were built above existing parking lots. Parking garages would be underneath the new buildings. Given the location, generally within walking distance of an existing shopping area, residents would have little need for a car.

"A railroad station would no longer be a stop along a route, but a destination in itself. Even better, each of these hubs would be connected along the main arteries of the LIRR, ensuring easy accessibility within Long Island without the use of a car. The apartments would attract young professionals wanting easy access to commute to work in Manhattan and a lively community to come home to without having to drive."

(...And in here, Aug. 2007, pointing to there.)

You Can Only See It If You Stand Right Here

Here's a visual/conceptual treat, a little eye and brain candy, containing the ever useful reminder that sometimes your perspective is all about where you're standing.

Axel Peemoeller's avant-garage

Within a certain range, a small slice of the pie, the words are easily read. Presumably, that's at the physical point where you need it, because good design is primarily about usefulness, carefully refined functionality.

From anywhere outside the sweet spot, it's decorative; it's "Ahhht." But since a particular message isn't needed from that location, or even could be confusing and darnright counter-productive, there's no reason that space can't be used just for expression. In a case like this, any more interesting message than "parking garage" would be a welcome experiential improvement for the parkers, and the parkees.

Funny, it didn't occurr to me until now, a couple paragraphs into this, that maybe the reason I'm so drawn to a lively paint job for a parking garage is that I worked in one for a year or so, when still a very young feller. Fortunately my booth was on the street, just inside a very wide mouth of the building, so the air wasn't that awfully bad, either.

So, by all means, buy some paint! (And get those emissions checked, please.)

Here's Axel Peemoeller's home page, which I am disappointed to report is an all visual, unnavigable "artistic" mess -- no text clues on where to click for what. We're invited to "drag and drop and click on items," but mousing over the goobley graphics only offers invitations to "double click." So besides that the garage is in "Melbourne," I can't tell you anything else about him or the project, because I gave up trying to find out more. A fine model of usefulness, indeed.

So how did I come across this? The pictures above and below originally came to me via the traditional email full of non-attributed photos, which I found in this case to be sparky stuff. So I sleuthed it down, using the mighty Internet, and found the originator, in observance of our personal motto (and tag) here, "Giving Credit Where Credit Is Due."

Epson's Built-In Cheating Mechanism

(A little righteously indignant background music, there, maestro... just a bit lower? Thank you, that's perfect.)

I turned on my printer yesterday, and it informed me that the ink was out in three of the six cartridges. Okay, these things happen. But then there are these puzzling occurrences, and a rather troubling number of them, in fact.

This is a printer series that is infamous for shutting down and not letting you print once it decides any one of the cartridges is "out" of ink. (You can guess there's more to this subject, and I'll get to it in turn.) I didn't realize when I bought this thing that Epson was withholding the right I'd enjoyed with every printer I ever owned or used to that point, to print a faded copy of something I needed right then.

First of all, even though I'm supposedly out of a color ink, it refuses to print even a purely black-and-white page. There is really no reasonable justification for this, except to hasten the hapless owner's purchase of more of "the Barbie clothes." (Would prefer to use "razors and blades," but that one is so over.)

Secondly, while "the paperless office" is an absolute that is still beyond reach, I certainly live and function in the "much-less-paper office," and as such wind up printing very little. I use this machine much more often for its scanning.

So it was obvious to me when I turned the machine on several weeks ago and it informed me that the ink was getting low on those three cartridges, that I hadn't printed anything between the last time the device was on and then. Some timer had clicked over a notch, and the ink in half the cartridges was duly reported as having evaporated below the sensor lines or escaped or something.

But Wait, There's More: yesterday I turned the machine on for the first time since the last time, still not having printed anything, and was informed that I was completely out of ink in all three of those cartridges.

It turns out that in 2005, Epson, the maker of my Stylus Photo RX620, settled a a class action suit against them for exactly this behavior. According to a PC World article when legal actions were filed in, oops, 2003,

"…chips are used to monitor the amount of ink inside the ink jet cartridge. Cartridges actually contain up to 38 percent more usable ink after the chip cuts them off, according to research cited in the suits.
"The chip does not measure the real volume; instead, it estimates the amount of ink used and predicts when the cartridge will be empty. The chip transmits estimated ink levels to the printer, which alerts the user with a screen message."

The gist of that message: "You're Gist Out Of Luck!"

In the settlement, any owner of an Epson printer manufactured and bought within some period of time, and who heard about this in time (it wasn't referenced on their home page when the settlement was in force), got a $45 dollar certificate from Epson's own online store, as I recall. Since you pay full retail there, that's not even three cartridges. And, critically, Epson was not required to change the programming in the chips or offer a download to correct the cheating calculations, and give an accurate reading of the ink levels. Bad settlement.

It's a shame, and an insult to the engineers who put this printer scanner copier together, because they did a really nice job. It prints beautiful photos, the scanner works fine and has very good, well integrated software. But somewhere between the various departments with input on this design, the dark directive came down to operate on its brain to turn it against its owner. (Hm, sounds like a great sci-fi movie concept.. .)

===

Good grief, I think I just released my first real, full-out rant. !, even. My apologies; but these skunks should be aired out appropriately. And I feel a little better now.

Epson Faces Consumer Suits - PC World (10/24/03)

Epson ink cartridge controversy - Wikipedia

Paying the price of iMpatience

On all these stories of the outrage of the first buyers of the iPhone over the recent price cuts -- oh, puh-lease!


In case you spent the last week in a wireless cold-spot, it was reported all over the Web that Apple cut the price of the $600 iPhone by $200 (with the Holidayshopping Season coming up), and early adopters went ballistic. So Apple offered existing users a $100 credit -- in any Apple Store.

This along with the news that they'd beat their sales forecasts for this next evolutionary step in Gadgetdom, with that phenomenal ultra-touch-sensitive interface. “One million iPhones in 74 days—it took almost two years to achieve this milestone with iPod,” said Steve Jobs, their CEO (Chief Embodiment & Oracle).

Oddly enough, I couldn't find any word on Apple's site about that coupon offer -- so I found Job's Sept. 6 letter "To all iPhone customers" through a Web-wide search. There he explains, "Details are still being worked out and will be posted on Apple's website next week."

But my point is this:

"Early adopters" should be observant enough to understand that they're paying for the privilege of being the first one on their block with the new toy. They don't call it "the bleeding edge" for nothing.

Starbucks Hears the Music

Naturally, there’s no shortage of opinions that Starbucks has waded in over its head in the wrong pond by starting a record label.

From the AP story (3/13):
“Now, rather than basically lending the Starbucks brand to an album, the Los Angeles-based Hear Music label will sign its own artists and sell records through Starbucks stores and other retailers.”

Makes perfect sense to me: not only has sophisticated music been an essential ingredient in their presentation from the start, but they’ve been pushing individual artists and recordings in their stores for years, and, it’s always seemed, very successfully. (They're quoted as claiming music to be only 1% of their business.)

Of course it’s in character for them: the first part of their name, the leadoff sound, has always been "Star." And success in the music biz has always been about stars and hits – the money’s made with them, which supports the rest of the bets you place in constant search for winners.

Hear Music says they won’t build in any advantage over other retailers in distribution or prices. Music stores had better start serving top-drawer coffee, though: the coffeeshops put their product in front of 44 million customers per week. This should certainly expand their role as another Oprah.

(Thank goodness they seemed to have leveled off from the frenzy of store openings of years past – one of the funniest bits I ever saw in the Onion was about a Starbucks that opened in the restroom of an existing Starbucks. And it is true that a drive down Harvard Ave in Boston, for example, will make you feel like Bill Murray’s Groundhogged newsman. Sure smells good, though.)

Starbucks Launches Record Label
By CURT WOODWARD, AP, 3/13/07

Related, here:
Brick and mortar e-music & bookstores (2/12/07)

Brick and mortar e-music & bookstores

I’ve sometimes conducted my web surfing and electronic communications from an independent bookstore, Lord help them, but I feel guilty about it because I never buy anything besides coffee and a pastry.

The last time I moved, I’d accumulated far too many shelves and boxes’ worth of volumes to deal with, and I got to the point of deciding half of them had to go. Either they got read by then or didn’t, but I wasn’t going to move them again, except to the bins in back of the library.

The mad magazine and newspaper reading I used to do (and the Mad Magazine reading, too,) has also been replaced by making the rounds of numerous favored sites, and then a large number of the sites the first ones point me to, work up a lather, repeat as necessary.

There’s so much to read there, such linkical overabundance, you feel as if you never have time for more than a taste of it all. Why buy more of it on paper, which you'll then have to carry back out your door?

So what’s a indie bookstore owner to do? Being so cybernetic, I naturally turned to the idea of suggesting they adapt to, you might say “co-opt,” the competition, that being the electronic distribution of “content.” (Ick -- can’t stand that word, but it is so damnably accurate and convenient, if empty and bland; in fact, the term itself is devoid of content.)
I just had my first encounter a couple weeks back with a Starbucks/Hear Music store in Miami Beach, one of seven in the country, begun in mid 2005. I bought my sister a new Jeff Beck album with singer Imogen Heap and carried it out, which was pretty good considering that they didn’t have it in stock. But they did, of course – in the database.

A resident Starbuckian introduced me to the system, where we just did a search for the album and poured it into a CD, I handed over about 13 bucks and walked out with the disc. They said it was full audio, not MP3s, and it comes in a generic though classy case, with a tiny, maybe 1” square cutout of the album cover.

Imagine, as if CDs weren’t already small-enough canvasses for the once-glorious medium of album cover art. But it’s still pretty cool to combine the vast storage of digital choices with the ability to walk out of a store with something new in your hand. One hopes a little more generous helping of the visuals could be worked out with the rights holders.

The bookstore business is essentially about selling information organized into ideas and products for consumption. How about making the store a destination where people can lounge around in the contemporary fashion, wirelessly connected, sipping on downloads and highly customized digital offerings?

What can a store offer that a downloader can't get at home, at least in the same way?
• wide-angle viewing of visual media
• a (semi-)professionally produced product, for show and tell with their friends
• community
• coffee (not their same old grind,) and snacks

Endless Vistas... of confusion

Having been at this tech thing for a goodly amount of time, I've had this policy (and learned survival skill) for almost as long: Never Buy The 1.0 Version Of Anything.

So it's been with a complete lack of surprise that I've been watching the news of Microsoft's introduction of Windows 05 (which drifted to 06... no, make that '07). IDG's Computerworld, which has been around since only the giant Mainframus Rex roamed the earth, put it succinctly (Jan. 25):
"Wait! Don't buy Windows Vista! Microsoft's new OS is the best Windows ever. But don't buy it!"

They've updated that story since (Feb. 2, by Mike Elgan,) with the amusing headline, "Windows Vista: The 'Huh?' starts now; Microsoft is confusing everyone with its new OS..." The story explains that no one knows for sure what you'll have to do to upgrade from XP: "Microsoft created this confusion by failing to tell anyone what the proof requirement would be for using an Upgrade version of Vista. Meanwhile, the Upgrade versions are poison."

Then there's the fact that MS has introduced Vista in "10 -- count 'em, 10 -- versions. Instead of giving us a simple new upgrade path to the future, they instead gave us a homework assignment."

But wait, there's more! The first "service pack" from Microsoft -- aka, bug fixes -- won't be available until late in the year. Major peripheral vendors aren't ready yet for the new operating system. (Also, attention iPod Nation, Apple is warning everyone not to upgrade to Vista yet if you want your iTunes to work, at least until the next version of iTunes "in the next few weeks.")

The Why's and How's
It's like this: software companies only make real money when they ship a major new version. It's sad but true, but most often software that's shipped (by just about everybody, and I'd love to know who this isn't true of,) is still in the beta stage, and the companies depend on the unpaid labor of all the eager-beaver early adopters, and innocent newbies, to debug their software for them.

Generally, by the time the second update is available, that application is ready for primetime. But not before.

Vista has been delayed over a year (and retailers were dismayed, to put it mildly, when it wasn't ready as promised for their biggest season, the holidays), so just as with the famous release of Windows 95 so many years ago, with 3000 known bugs, MS pushed this release out the door before they had to start to consider closing theirs.

Related, on Rosswriting.com:Scouting the Techno-Frontier
(An editorial for the AltaVista MarketSpace webzine, 1997-98)

Dell Starts Recycling Program with Free Home Pickup

Since I recall making some snarky comments in here recently about the need for a greater sense of social responsibility from tech companies (and we're currently on a theme of giving credit where due), it's only fair to point out Dell Computer's news, this time for something other than flaming laptops or incomprehensible customer support.*

On Friday (9/29), Dell began a U.S. recycling program that features free home pickup of any Dell computer or peripheral. The program was announced in June. "Unlike recycling programs offered by many other manufacturers, the Dell program does not require people to purchase a new product," CNet's story explained.

Here's the Dell site's page on the program, where you can sign up, and they further explain that if you do buy a new computer from them, they'll take anybody's boxes to recycle.

“Among tech companies, environmental advocacy group Greenpeace has singled out Dell and mobile-phone maker Nokia for their ecologically conscientious policies,” CNet said.

Excellent! I’d add that it’s about time a computer manufacturer offered this, but since this is a congratulatory announcement, let's hold off on that for now. (Apple will take your old stuff, too, but only when you bring it in and buy a new machine from them.)

These companies have made fortunes filling the land and landfills with boxes that contain a good dose of toxic substances, poisons that are seeping into the earth under the dumps they’ve been thrown upon. It only seems fair that they pick up their garbage.

CNet: "Dell's no-excuse recycling program begins"

...via the Boston Globe's Business Filter, with links to a number of related stories, notably including:

“Where computers go to die...and kill”

"30 million U.S. computers become obsolete each year and yet we have no nationally-coordinated recycling policy."

Full story from:
http://www.salon.com/news/feature/2006/04/10/ewaste/

* - (But you should have heard me own Mum's distress and frustration at trying to understand what the Indian gentleman was trying to tell her about fixing something on her Dell -- which was probably to reinstall Windows. Apparently it was a very trying experience for all involved).

Even More on 'More about Great Customer Service'

In the reader comments on Pogue's Post on Crutchfield we discussed yesterday/below, a number of people got in the spirit of it all to recommend other companies they found notable for their service and attention to customers -- which would be us.

Canon, for their cameras, IBM/Lenovo for the Thinkpad, Audible.com (downloadable audio books), and Apple Computer -- especially for the free, detailed advice at the Genius Bars at Apple Stores -- were applauded. And seemingly everyone who wrote chimed in affirmatively about Crutchfield.

I can echo the experience of Apple and their Genius Bar -- although, to be "fair and balanced" about the company overall, they were inexcusably slow to offer a replacement option for iPod batteries, and it's still an expensive pain, apparently. You can’t just go down to the drugstore or wherever and buy some batteries from the Bunny, like with pretty much everything else.

Then there's the whole question of DRM, or CRAP, or even DAM; but that's a subject for later -- or maybe earlier. (Since if it's later enough, in the odd, upside-down world of 'blogs, you've already been there. Just can't get used to that, at least so far. I'll stop now with that, since I can just hear someone saying, "Oh, get over it!" But as of this date, it's later, alright?)

But more to the point, I wanted to toss in a vote for MacConnection/PC Connection. In many years of dealing with them, they too deserve the gold star for responsiveness, patient help, sending you a replacement without waiting for the defective or wrong product to be returned, etc.

More on the crazy new concept called "Customer Service"

The witty and perceptive David Pogue, the New York Times’ personal technology columnist, has given us another excuse (Ding!) to write about the idea of really, truly focusing on taking care of your customers.

He had posed a question in his blog asking if any readers knew of a trusty website that catalogued third-party auto parts, and wrote last week that, “No fewer than 25 people… all responded the same way: ‘What you want is Crutchfield.’” He then goes on to detail the incredible attention to detail and eager helpfulness he encountered from Crutchfield, both on the Web and on the phone, since,

“When the package arrived, there was Crutchfield’s installation manual, with the company’s “we’re here to help you” toll-free number printed in 60-point type on the first page.

What are they, nuts!? They are actually *inviting* people to call them for free technical support? Don’t they have any idea how that idea will kill their revenue stream? Haven’t they learned anything from the computer industry?

I can't help wondering why nobody else has questioned the wisdom of the current "go away, customer" attitude that prevails in the penny-pinching computer and software industries. That attitude will never generate repeat customers, will never build a cult of fans and will never turn a company into the Crutchfield of its industry."
David Pogue:
A New Business Model
Business 101: Quality Customer Service Breeds Customer Loyalty

(“Pogue’s Posts” is only one corner of the far-flung Pogue publishing empire, which also includes being the creator of the Missing Manual series of computer books; this is one of those hyper-productive people who you figure there must actually be at least three or four of. )