Does Amazon Own Google Now?

On a laid back Sunday morning, when I'm most likely to feel the room to indulge curiousities that float by when you're buttering the toast, I was looking up how little you could get the third season of 30 Rock for on DVD at this point.

On Google, after a lead ad,

• the first three (3) pure search returns were Amazon pages,
• then one from Wikipedia,
• then we get three more in succession from Amazon.
• That's followed by one from Bestbuy,
• one IMDB,

then an ad by Amazon and one by Target. Even better, the third result of the leadoff 3-in-a-row for Amazon is for Season 4, when my search for "30 rock season 3 dvd" pretty much couldn't be simpler or more specific. What's the logic there?  (Maybe "rationale" would be the better word.)

Overall, of nine (9) pure search results, six (6) were from Amazon.  Dear Google, how smart does that look?

I realize of course that your Shopping tab will give me what I want.  But most people, and it's been this way since the earliest days of Web search (based on having worked at the original AltaVista Search in the late 90's), just go a search engine, type a one-word search and pick something from the first page. Google's default search page should be much smarter than this; and, inevitably, it makes me wonder what other subjects they're screwing up in similar ways.

On the identical search within the hour, Yahoo did much better, although with two each for Amazon and Ebay, it's still plainly skewed towards the Big Boys. That's anti-competitive, a principle that is not only common sense, but deeply entwined in the law. (Sure sounds a lot like whistling in the wind in this era, doesn't it.)

So, am I complaining about a flaw in their search algorithm ("Such mistakes have always been traced back to human error, Dave,") or Amazon's dominance?

Both.  First, we not be many, but there people like me who clearly choose not going to Amazon except in a pinch, and for all the reasons.

Like, Shop Local for everything possible, because Small Is Beautiful and human-scale, and you have a voice in it.  Unlike the alternative, where Too Big is a Failure of society, and Amazon in particular sounds pretty brutal to their workers, both white- and blue-collared?
That last part may not be such a problem in the near future, though, because here's a tip: if you're a robot, go see them about a job.

Bigger Is Better – for the Bigger.  Not necessarily for anyone any smaller.
___

Yahoo - pure search results, not incl. ads - one each of:

• Amazon
• EBay
• Wikipedia
• dvdempire.com
• Bestbuy
• Overstock.com
• EBay (2nd)
• Amazon (2nd)
• dvdizzy.com
• barnesandnoble

___
"Inside Amazon: Wrestling Big Ideas in a Bruising Workplace
- The company is conducting an experiment in how far it can push
white-collar workers to get them to achieve its ever-expanding ambitions."

New York Times, by Jodi Kantor and David Streitfeld, Aug. 15, 2015
http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html

Followup: "Dr. King" quote mostly accurate

(…depending on which network you saw it on.)

Just happened to see followups this past week about two different, almost-true stories, one of which I had passed along the longer, more-accurate version of to my purposefully-small corner of Facebook.

That would be the quote attributed to Martin Luther King, Jr. ("Rev. King," let's remember), which was being passed around when the U.S. government finally found, and killed, the mass murderer. Turns out someone noticed it was almost a King quote, garbled by addition, and one thorough individual took the time to track the messages back to the source; so here's how it happened.

The Christian Science Monitor reported, "Megan McArdle, a blogger at the Atlantic, tracked the original quote down to Jessica Dovey," a young lady recently graduated from Penn State but living in Kobe (the original one), Japan. She'd posted in Facebook, writing,

I will mourn the loss of thousands of precious lives, but I will not rejoice in the death of one, not even an enemy. "Returning hate for hate multiplies hate, adding deeper darkness to a night already devoid of stars. Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate, only love can do that." MLK Jr

Note, as someone down the line didn't, that she properly put quote marks at the beginning of the actual words of Dr. King. But as the message was passed along, those crucial open-quote marks were lost, and it became No-Longer-Really-A-Quote of MLK.. Then, as the wave spread to Twitter (ah-ha!), the rest was dropped and only Jessica's sentence remained, at which point it attained the state of true Fakeness.

So it was just due to this petty detail, a seemingly harmless omission, that the meaning was changed; only subtly, but enough that its credibility was compromised. But worse, this made it ripe pickings for Twitter, the Short Attention Span Medium (SASM), to phase it impatiently into a total "fake accompli."

Not the author's fault; first of all, her own statement still seems to me to be entirely faithful to the thought and intention of the great man she quotes in turn. And technically, she got it right — although it would have been an even better version of Right if she'd started the quote with its own paragraph.

So, right on, Jessica; and good work, Megan.

More to the story: Facebook to blame, too?

But, ah-ha! Here, once again, we detect the haughty hand of Fazebook's user interface design authority, which has turned its back on 25 years in the evolution of GUI design standards. They've decided that a Return or Enter is now the Send or Post command, not a line feed/"carriage return" as in pretty much every other piece of major or minor software out there.

And of course this fairly-significant change seemed to be turned on without any prior warning, much less inquiry into how their non-mobile access users felt about this new "feature" (since it seems geared to handhelds).

Therefore, Ms. Dovey may not have known that she's able to write posts with more than one paragraph — the trick is a couple "Shift-Return's." Only recently, finally, is it noted on-screen, while the function was always there (one UI tradition they have kept, so far). Maybe people were complaining.

So, that's another fine mess you've gotten us into, Mr. Zuckerberg. (And you can quote me on that.)

"How Osama bin Laden's death sparked a fake Martin Luther King quote"
– Christian Science Monitor

"Anatomy of a Fake Quotation"
by Megan McArdle, The Atlantic, May 3 2011

(The next day.. )

Only later does it occur to me that there's a genuinely wonderful thing to appreciate here, which should also be acknowledged. That's the fact that a near- and very-faithful-to-the-original quote with this perspective, this nature, struck such a chord in so many people, all over the country and globe. Nice to know that such a sensibility is that alive in this world, don't you think?

Facebook's Iron Curtain of "customer service"

One irritant about Facebook's management and minions is that they do a really thorough job of remaining behind an electronic Wall Of Invisibility, much like AOL always did.

Need an answer to a question about how Facebook works, or, as in my present case, whether a "change-your-login" email that I'm getting is spam or really from them? Get ready to spend lots and lots of all your free time being steered through pages and pages of other users' answers to anything that resembles your question.

Would it be too much to ask for more authentic Help Center texts written by employees who know the answers to these questions, as opposed to everybody guessing — and their guesses given approval ratings by other guessing users?

Okay, I realize it's free, and I'm sure that's their explanation. But the question here is one that would seem to potentially affect the security of the community at large, since enough "phishers" could cause us to start questioning who's behind any given face on FB, and whether they're trying to turn our computers into nodes on the hacker botnet — no small matter there.

I've been getting this message in my own email, looking every bit the routinely formatted FB type, every day for the last several:

>> SUBJ: New login system
>>
>> Dear Facebook user,
>> In an effort to make your online experience safer and more enjoyable, Facebook will be implementing a new login system that will affect all Facebook users. These changes will offer new features and increased account security.
>> Before you are able to use the new login system, you will be required to update your account.
>> Click here to update your account online now.
>> If you have any questions, reference our New User Guide.
>> Thanks,
>> The Facebook Team

The message looks just like and is FROM the same "@" address as legit 'friending' notices and replies to threads I'm, uh, stitching with. But the link at "Click here" goes to a specific spot at a fishy address, "www.facebook.com.mibbbah.co.uk/", and the genuine-looking "Update" button they helpfully include goes to yet another site across the Pond, "www.facebook.com.fasazae.eu/", etc. And I received no mail or message from within FB about it.

So I just spent way too much time fishing around in FB — at least I think I'm signed in to the real one, he remarked drolly — trying to find some place to read about or report this pretty sophisticated con. But it's a lot like knocking on the door and hearing a voice from inside say, "Nobody's home! Go away."

Related, here:
Posts tagged "Great Customer Service"

Pres. Obama on the Tonight Show

In observance of the fact that this man practically IS the news these days, given the mind-boggling situation that our society is in, here's the full interview of the Prez by Leno on the Tonight Show. Obama spends much of the time speaking plainly about all the issues of the day, the nature of the overall financial crisis, the AIG and other bailed-out bonuses, and the whole sordid lot. It's a great opportunity to hear directly and at length -- not just in soundbites -- how he's thinking about what he's doing for the country.

Sure enough, two months into the job and the man is getting loudly criticized all over the place -- and not just by the Party Of No, but by all those whose job it is to stir things up and get people arguing with each other. So much for bipartisanship; but who could possibly be surprised, in a culture that's become so intensely critical and uncooperative?

In here, Jay asks Barack (who's been a guest on the show before and seems right at home,) how he's adjusting to his new life, and Obama tells us that Washington is like a reality show where everyone is Simon. Ouch! Towards the end of the interview, pressed for news on the urgent, much-discussed issue of the new White House Pet, he relates a Beltway aphorism: "They say if you want a friend in Washington, get a dog."

Appendix: found this excellent defense of the President's efforts on the link tree today:
"Obama's multitasking with a smile is driving detractors crazy"
By Bob Ray Sanders, McClatchy Newspapers

Related, here:
"10 Most 'Accountable' Big Companies"

Barack Obama, President-Elect of the United States(!) (Nov. 5, '08)

Epson's Built-In Cheating Mechanism

(A little righteously indignant background music, there, maestro... just a bit lower? Thank you, that's perfect.)

I turned on my printer yesterday, and it informed me that the ink was out in three of the six cartridges. Okay, these things happen. But then there are these puzzling occurrences, and a rather troubling number of them, in fact.

This is a printer series that is infamous for shutting down and not letting you print once it decides any one of the cartridges is "out" of ink. (You can guess there's more to this subject, and I'll get to it in turn.) I didn't realize when I bought this thing that Epson was withholding the right I'd enjoyed with every printer I ever owned or used to that point, to print a faded copy of something I needed right then.

First of all, even though I'm supposedly out of a color ink, it refuses to print even a purely black-and-white page. There is really no reasonable justification for this, except to hasten the hapless owner's purchase of more of "the Barbie clothes." (Would prefer to use "razors and blades," but that one is so over.)

Secondly, while "the paperless office" is an absolute that is still beyond reach, I certainly live and function in the "much-less-paper office," and as such wind up printing very little. I use this machine much more often for its scanning.

So it was obvious to me when I turned the machine on several weeks ago and it informed me that the ink was getting low on those three cartridges, that I hadn't printed anything between the last time the device was on and then. Some timer had clicked over a notch, and the ink in half the cartridges was duly reported as having evaporated below the sensor lines or escaped or something.

But Wait, There's More: yesterday I turned the machine on for the first time since the last time, still not having printed anything, and was informed that I was completely out of ink in all three of those cartridges.

It turns out that in 2005, Epson, the maker of my Stylus Photo RX620, settled a a class action suit against them for exactly this behavior. According to a PC World article when legal actions were filed in, oops, 2003,

"…chips are used to monitor the amount of ink inside the ink jet cartridge. Cartridges actually contain up to 38 percent more usable ink after the chip cuts them off, according to research cited in the suits.
"The chip does not measure the real volume; instead, it estimates the amount of ink used and predicts when the cartridge will be empty. The chip transmits estimated ink levels to the printer, which alerts the user with a screen message."

The gist of that message: "You're Gist Out Of Luck!"

In the settlement, any owner of an Epson printer manufactured and bought within some period of time, and who heard about this in time (it wasn't referenced on their home page when the settlement was in force), got a $45 dollar certificate from Epson's own online store, as I recall. Since you pay full retail there, that's not even three cartridges. And, critically, Epson was not required to change the programming in the chips or offer a download to correct the cheating calculations, and give an accurate reading of the ink levels. Bad settlement.

It's a shame, and an insult to the engineers who put this printer scanner copier together, because they did a really nice job. It prints beautiful photos, the scanner works fine and has very good, well integrated software. But somewhere between the various departments with input on this design, the dark directive came down to operate on its brain to turn it against its owner. (Hm, sounds like a great sci-fi movie concept.. .)

===

Good grief, I think I just released my first real, full-out rant. !, even. My apologies; but these skunks should be aired out appropriately. And I feel a little better now.

Epson Faces Consumer Suits - PC World (10/24/03)

Epson ink cartridge controversy - Wikipedia

Barack Obama, President-Elect of the United States(!)

First of all… Whew!

If you write, you kind of have to write on a day like this, an historic occasion if ever there was one. Like the fall of the Berlin Wall, this is something I never thought would happen in my lifetime, and it is due both to the moment and, significantly, to the extraordinary character of Barack.

Maybe it was close earlier, maybe the Democratic candidate would have won anyway just on the strength of being the Anti-Bush, but there were two factors that decisively tipped it Obama's way. McCain's choice of the beauty pageant queen for his VP did send the hearts of the faithful to flutterin', but once revealed in Katy Couric's pivotal interview, Mrs. Palin caused everybody else to seriously doubt his judgment, and turn even conservative stalwarts like Christopher Buckley (William F.'s son, no less,) against him.

The other, less self-inflicted blow (given his legislative participation in the debacle,) was that little dust-up recently in the markets, the timing of which turned out so poorly for his campaign. Once again, It Was The Economy, Stoopit.

Note, though, that the all-but-complete count as I write this is roughly 53 million Democratic votes vs. 46 million Republican. That many people, a little over 46 percent of the voting population, voted for the maverick military-man version of the same old thing.

So how wise has it been of Obama, even through his victory speech, to strike a conciliatory, inclusive tone, recognizing the strong, deep differences that divide the people in this country, even as we face the same set of problems -- excuse me, "challenges." (Because it turns out, it actually does make a difference how we phrase these situations to ourselves.)

Yes, I got the chills, again, from his acceptance speech, especially when the crowd kept calling back, "Yes, we can!"

Some favorite views of the day:

History in the making: News headlines across the US - slide show, Boston Globe

Reactions from around the world - slide show, Huffington Post

World welcomes Obama with open arms, demands - Amanpour, CNN.com

What the world expects - BBC correspondents

"Top 10 Social Networking Annoyances"

Thank you Scott Spanbauer of PC World for putting words on my own aversion to a lot of aspects of the social networking craze. From the "friends" game to visually godawful Myspace pages to just how much time it takes to be a player in this arena, his article yesterday nailed it, and in a fairly witty way.

His #1 reason? What he's termed "Multiple Social Network Syndrome (MSNS)" --

"With the advent of social networking, my e-mail traffic has gotten worse, not better. Here's an e-mail telling me that my brother has sent an e-mail within Facebook. Another message informs me that Susie has updated her profile at Friendster. Another announces that Bob over at FriendNet has just brushed his teeth... And on and on and on. To reply or act on any of these events, I'll have to bring up one of the 12 social networks I've been sucked into joining, log in, and then view the ads there.

"All of that, of course, necessitates a lot of extra clicks and keystrokes, and after a while, I find that I don't really like my friends anymore."

"The Top 10 Social Networking Annoyances"
- Scott Spanbauer, PC World - May 14, 2008

Since we're on the subject of MySpace, (do I really need to link to them? It's "-.com", okay?) I think the more accurate name would be "HisSpace," in honor of owner Rupert Murdoch, who just coincidentally also owns and micro-manages the absurdly unfair and unreasonable Fox News. (Again, "-.com").

Why should I entrust this guy in particular with all the personal information that inevitably accumulates on such a site? I'm pretty damn sure he considers himself the owner of whatever resides on his various company's servers, should there ever be any disagreement over its use.

Related, here:
Half of all media will be created by consumers?
(Maybe, but will anyone else want to consume it?)
Quoted again on Boston Globe's site, on 'Web 2.0' & American Idol
Posts tagged Web 2.0

The 5 C's for a Team, from Nate McMillan (and 1)

Yes, another one of those lists... (one of the many ways that enumerate how relentlessly numbers-oriented our society is. Seems like everywhere you look, lists are being published of the Five This and the Ten That -- excuse me, that's the Top Five and the Top Ten.)

Still, this concise list of "the Five C's," five qualities for players on a winning team to focus on, rang all the right bells for me. I noticed this particular story, though, because these conceptual-vitamin C's come from a basketball coach I'm familiar with, whose team is overachievingly hot. And that mostly matters because all through his 12 years as a point guard on the Seattle Sonics, Nate McMillan really played the game "the right way."

McMillan has now been coaching the regional rival Portland Trailblazers (22-13) for two years, and his motto was voiced in a Portland Tribune story last month about their upstart success.

"Coach Nate McMillan cited an adherence to the 'five C’s' – calmness, clarity, consistency, connectedness and communication – as an example of the team’s progress. 'We started communicating better, and the result was, we raised our level of play and had a nice comeback,' McMillan said."


Calmness,

_Clarity,

__Consistency,

___Connectedness,

____Communication.

Beautiful. Touches all the bases -- excuse me, that should be, "moves the ball around to find the open man."

It's interesting to note that the first three really begin with the effort of the individual. Once those basic qualities are put in action by each of the team members, that's the point from where connection can start to come into play.

To that list, I'd only suggest adding Caring.

How do I justify that? Folks, I only need point to the other conference and historic Boston, where Exbibit A now reigns: Mr. Kevin Garnett is unquestionably the driving force behind the Celtics' current 29-4 record, not only league-leading but putting them as a team in some pretty rarified historical company. And it doesn't look like anybody could care more than he does.

The guy is so passionately motivated, and equally on each end of the floor, that his teammates just can't help getting inspired and energized by it, and, to put a technical hoops term on it, just play their butts off out there.

Yes, there are a couple other All-Stars on there, Pierce and Allen, and [blah blah team talk], but it is Garnett's evident passion and drive that's the difference between a good team and the great one they're playing as right now.

~ ~ ~
Putting up a few more shots:

Nate McMillan was always one of those quiet "hustle guys" for the Sonics, the kind that the casual fan might not notice, but who would always seem to be coming up with key defensive plays, rebounds, loose balls -- the effort plays -- getting the ball to the stars for dramatic scores, while dropping in a few three pointers at crucial moments.

The consummate team player, he was a repeat on the all-NBA Defensive 2nd team (i.e., one of the top ten defenders -- dammit, there it is again!), and the Sonics' franchise leader in assists and steals when he retired in 1998, having spent his entire pro playing career in Seattle. By then he was known as Mr. Sonic, and the next year they retired his number, only the team's fourth up to then.
~ ~ ~

There's nothing like a winning streak to support whatever philosophies the winners work by: as of today the Blazers just won nine of their last ten games; and this with a young, "rebuilding" team that no one expected to hear from this season. Especially when they got the #1 pick in the draft last year, but then the poor guy went down with an injury -- for the year).
~ ~ ~

Let me ask an important question that's been on my mind with this:
why isn't there ever a Top Eight or Eleven or Seventeen of anything?
If it's always Ten, don't you suspect that they either add or drop one or two to make it fit? And then where do those missing elements wind up?
(Omigod, it might be that one left-behind Reason #11 that's been the missing link all this time!)
~ ~ ~

Sports Illustrated article: "In his own words: Blazers coach Nate McMillan"

Related, here:
Dance vs. Hoops
(...for which I 've taken a lot of heat from dancers who, like, didn't get it. It's satire, people!)

Paying the price of iMpatience

On all these stories of the outrage of the first buyers of the iPhone over the recent price cuts -- oh, puh-lease!


In case you spent the last week in a wireless cold-spot, it was reported all over the Web that Apple cut the price of the $600 iPhone by $200 (with the Holidayshopping Season coming up), and early adopters went ballistic. So Apple offered existing users a $100 credit -- in any Apple Store.

This along with the news that they'd beat their sales forecasts for this next evolutionary step in Gadgetdom, with that phenomenal ultra-touch-sensitive interface. “One million iPhones in 74 days—it took almost two years to achieve this milestone with iPod,” said Steve Jobs, their CEO (Chief Embodiment & Oracle).

Oddly enough, I couldn't find any word on Apple's site about that coupon offer -- so I found Job's Sept. 6 letter "To all iPhone customers" through a Web-wide search. There he explains, "Details are still being worked out and will be posted on Apple's website next week."

But my point is this:

"Early adopters" should be observant enough to understand that they're paying for the privilege of being the first one on their block with the new toy. They don't call it "the bleeding edge" for nothing.

An Exchange About GPS Monitoring of Kids

I just got involved in a fun exchange in David "Pogue's Posts" at nytimes.com*, still in progress as of this writing, on the serious subject of parents electronically monitoring their older children.

I happened to see a new post before anyone had added a comment, so I sallied forth, and got an intriguing response a few comments later. (Mine was #2, it turned out, then #9 is where I replied to #7's objection to my first one, while saluting #4's input. "Martha" makes a useful point at #20, among numerous other interesting windows on the topic, including pleas from creeped-out teens. I'm done, though, 'cuz like Stan Lee used to caption, "Nuff Said!")

The "net" consensus: In the long term, a trusting relationship will result in a healthier, happier person. Fear Strikes Out.

(Yet one more thing I'd like to do a search on, sometime: At what age do children generally start to become aware of themselves as individual entities, and to develop self pride?)

* -- "Wordsy" tangent:

Traditionally, something was "in" the New York Times. But in the current environment, no one says "in" a website, it's either "on" (that's old techie style,) or "at" (the marketing way). I might as easily used one or the other there.

Seems like people often refer to a site that supports a company's products as "on Acme.com," but a destination site like a newspaper, where the site itself is the offering, as "at." On the other hand, doesn't everyone say "on AOL"? Funny how language evolves.

("So what?" -- Hey, I clearly labelled this a tangent!)

Speaking of which:
...that would be Stan Lee, the founder of Marvel Comics, the guy who created the first superheroes with human problems and senses of humor (...who doesn't appear to have his own site, so we're giving you the Wikipedia page).

(Note: This is what you'd have to call a real holiday-style, freely tangential post, hm?)

"H.P. Names Ethics Officer"

(This was just too funny:)

...Because, uh, well, it's kinda complicated, see? We guess what happened was,

"PALO ALTO, Calif., Oct. 12 (AP) — Hewlett-Packard said Thursday that it had named Jon Hoak, former general counsel for the NCR Corporation, as its vice president and chief ethics and compliance officer.

"Mr. Hoak, 57, replaces Kevin T. Hunsaker, who was ousted after his involvement in a boardroom spying inquiry was disclosed last month. Mr. Hunsaker was charged with several felonies in the case..."

Oh, but we're sure we've got a ethical Ethics Officer this time, for real!

(This phrase will forever remind me of a little girl named Janet I once knew, at the time she had just discovered those magic words. She was so thrilled with the tool of "for real" that she used it as the suffix for every statement she made, including the plainly false -- which, bless her heart, accounted for the lion's share of her expression. But we're sure the new New HP will do much better -- for real!)

“How to Hack an Election in One Minute”

September 13: Princeton researchers release a study and video detailing their successful attempt to hack the widely-used Diebold AccuVote-TS electronic voting machine. (Oops.)

“The University's Center for Information Technology Policy (CITP) is not the first group to demonstrate the vulnerability of Diebold's machines,” says the article in MIT’s Technology Review. “BlackBoxVoting.org, Open Voting Foundation, and Johns Hopkins professor Avi Rubin have all published accounts of security compromises in Diebold products. BlackBoxVoting.org wrote about their successful guerrilla project to swap out a Diebold voting machine's memory card using $12 worth of tools in four minutes (the Princeton team says it can execute its hack in one minute).”

They had three main findings: “First, the CITP group discovered that not only could it install malicious code on the voting machine, but also that the code could easily be configured to ‘disappear’ once its work was done,” leaving no trace of tampering.

Second, it was easy to physically hack into the machine to get at the removable memory card that stores vote counts.

Third, "By planting a virus far enough in advance, [a hacker] can ensure that a significant number of machines can steal votes on election day" even if the criminal had access to only one voting machine.

(“Criminal”? That’s pretty harsh, isn’t it? They'd probably prefer the term, “political operative.”)

That’s the thing about relying on technological solutions – you can always flip a couple strategic bits and come up with an opposite effect ('"A Working Simple System').

'Security Analysis of the Diebold AccuVote-TS Voting Machine'
By Feldman, Halderman, and Felten of Princeton's CITP

Technology Review is owned by the Massachusetts Institute of Technology (MIT). “The oldest technology magazine in the world (est. 1899), Technology Review aims to promote the understanding of emerging technologies and to analyze their commercial, social, and political impacts.”